The landscape of community-based behavioral health care relies heavily on organizations that bridge the gap between clinical treatment and daily living support. In Lafayette, Louisiana, Loving Hearts Social Services stands as a prominent example of such an organization, operating as a specialized Community/Behavioral Health Agency. This entity functions not merely as a clinical provider but as a comprehensive support system designed to assist individuals with disabilities, including mental health challenges, mental retardation, and substance abuse issues. The organization's operational framework is deeply rooted in the concept of enabling patients to remain in their homes while receiving professional oversight, reflecting a trauma-informed and person-centered approach to care delivery.
Understanding the specific operational details, regulatory status, and service scope of Loving Hearts Social Services provides critical insight into how community health agencies function within the broader mental health ecosystem. The organization is registered with a National Provider Identifier (NPI) of 1992922736, a unique number that identifies the provider within federal healthcare databases. This registration, which dates back to April 20, 2007, signifies nearly two decades of continuous operation and regulatory compliance. The agency is led by Gian Durand, who holds the title of Executive Director, overseeing the strategic direction of the organization. The leadership structure ensures that the agency maintains its mission of providing community-based services to vulnerable populations.
The physical presence of Loving Hearts Social Services is anchored in Lafayette, Louisiana, specifically at 2448 Johnston St, Suite B, with a zip code of 70503-2756. This location serves as the primary practice site for administrative and clinical coordination. However, the scope of influence extends beyond a single address. The organization operates under the parent entity, Loving Hearts LLC, and maintains a network of facilities across the region, including locations in New Orleans and Slidell, demonstrating a multi-site capability that enhances access for diverse populations. The integration of home supportive care and clinical behavioral health services creates a holistic model of care that addresses the complex needs of individuals facing mental health and developmental challenges.
Operational Structure and Regulatory Status
The operational backbone of Loving Hearts Social Services is defined by its registration within the National Provider Identifier (NPI) system. The NPI 1992922736 serves as the unique identifier for the organization within the National Plan and Provider Enumeration System (NPPES). This system, maintained by the Centers for Medicare & Medicaid Services (CMS), is the definitive source for provider identity, contact information, and specialty data. The enumeration date of April 20, 2007, marks the beginning of the agency's official recognition, establishing a long-standing presence in the Louisiana healthcare system.
A critical aspect of the agency's regulatory status involves its relationship with Medicare. Current data indicates that Loving Hearts Social Services is not enrolled in the Medicare program. This status is distinct from other local providers such as Wael Alabdulkarim, Md, ApmcMental Health Clinic, which is Medicare enrolled, or other local entities like Louisiana Health & Rehabilitation Options and Pathway Aba Llc, which are not enrolled. The decision not to participate in Medicare does not preclude the agency from serving the broader community; rather, it often reflects a specific focus on private pay, Medicaid, or state-funded programs that do not require Medicare enrollment. This distinction is vital for potential clients and referral sources to understand the payment and access mechanisms.
The agency operates as a subpart of Loving Hearts LLC, which holds a separate NPI (1447429907). The parent organization, Loving Hearts LLC, is licensed in the state of Louisiana under license number 14032. This structural relationship allows for a unified brand presence while maintaining distinct operational identities for different service lines. The primary taxonomy for the social services branch is "Community/Behavioral Health" (251S00000X), while the parent LLC is classified as an "In Home Supportive Care Agency" (253Z00000X). This dual classification highlights the comprehensive nature of the services provided, ranging from clinical behavioral health to direct in-home support.
The authorized official for the agency is Gian Durand, serving as the Executive Director. His contact information is consistent across the agency's operational records, with the primary telephone number listed as 337-233-7250. The consistency of this contact point is crucial for accessibility. Additionally, the agency maintains a fax line for administrative communications, listed as 337-233-7104 for the parent organization's in-home care services. The separation of contact points between the social services and in-home care divisions allows for specialized support for different client needs.
The geographic footprint of the organization extends beyond the primary Lafayette location. While the main office is at 2448 Johnston St, Suite B, the parent organization, Loving Hearts LLC, operates from 101 La Rue France, Suite 201, Lafayette, LA 70508. Furthermore, the organization maintains a presence in New Orleans at 10040 I-10 Service Rd., and in Slidell at 202 Village Circle, Suite 2. This multi-location strategy ensures that behavioral health and supportive care services are accessible to residents across the greater Lafayette, New Orleans, and Slidell regions. The existence of multiple facilities suggests a robust infrastructure capable of handling a high volume of clients and diverse service requests.
Clinical Scope and Service Delivery Model
The core mission of Loving Hearts Social Services is to assure the delivery of community-based mental health, mental retardation, and substance abuse services. This definition encompasses a broad spectrum of care, moving beyond traditional clinical therapy to include social support and rehabilitation. The agency specializes in the taxonomy of Community/Behavioral Health, a field that requires providers to deliver specialized care tailored to the unique needs of individuals with disabilities. The term "mental retardation" in this context refers to intellectual and developmental disabilities, indicating that the agency is equipped to handle cases involving cognitive and developmental challenges alongside psychiatric conditions.
The service delivery model is heavily focused on community integration. Unlike hospital-based care, Loving Hearts Social Services emphasizes enabling patients to remain in their own homes and communities. This approach aligns with modern best practices in mental health, which prioritize deinstitutionalization and the preservation of the patient's natural environment. The parent organization, Loving Hearts LLC, explicitly functions as an "In Home Supportive Care Agency," providing services directly within the patient's residence. This model is designed to provide continuity of care, allowing for immediate intervention and support in the context of the patient's daily life.
The agency serves as a critical resource for individuals who require ongoing monitoring and assistance. Testimonials from the community, such as a personal care assistant (PCA) client, highlight the tangible impact of the agency's work. Clients have noted the agency's proactive approach, where staff members "pop up" to check on individuals, providing a layer of safety and reassurance for families. This level of engagement suggests a service model that goes beyond scheduled appointments, incorporating unannounced check-ins and active monitoring to ensure client well-being.
The specialization in Community/Behavioral Health implies a multidisciplinary approach. Providers in this field are trained to address the complex interplay between mental health, substance abuse, and developmental disabilities. The agency's ability to coordinate care across different locations—Lafayette, New Orleans, and Slidell—facilitates a networked approach to treatment, ensuring that clients receive consistent support regardless of their specific geographic location within the service area.
The distinction between the social services branch and the in-home care branch is important for understanding the full scope of the organization. While the social services branch focuses on community health and administrative coordination, the in-home care branch provides direct, hands-on support within the home. This dual functionality allows the organization to offer a seamless transition from clinical intervention to long-term supportive care, addressing the full continuum of need for vulnerable populations.
Geographic Reach and Facility Distribution
The operational reach of Loving Hearts Social Services and its parent organization is defined by a network of strategically located facilities across Louisiana. The primary administrative and clinical hub is located in Lafayette, Louisiana, specifically at 2448 Johnston St, Suite B. This address serves as the central node for the community/behavioral health services. The zip code 70503-2756 further anchors the agency within the specific municipal boundaries of Lafayette.
However, the organization's influence extends to other major cities in the region. A facility in New Orleans is situated at 10040 I-10 Service Rd., New Orleans, LA 70127. This location likely serves the Greater New Orleans metropolitan area, expanding the agency's client base to a larger urban population. Additionally, a third facility is located in Slidell, LA 70461, at 202 Village Circle, Suite 2. The presence in Slidell indicates a commitment to serving the Northshore region, ensuring that residents of that area have access to behavioral health and supportive care services without traveling to the central Lafayette hub.
The parent organization, Loving Hearts LLC, operates out of 101 La Rue France, Suite 201, Lafayette, LA 70508. This location serves as the operational base for the in-home supportive care services. The contact information for this location includes an office number (337.233.7250) and a fax number (337.233.7104). The proximity of these locations in Lafayette suggests a coordinated operational model where different departments or service lines are housed nearby, facilitating communication and resource sharing.
The distribution of facilities allows the agency to respond to the diverse needs of the region. For instance, the New Orleans facility at 10040 I-10 Service Rd. is equipped with an office number (504.821.5220) and a fax (504.821.6330), indicating a fully functional satellite office capable of independent operation. Similarly, the Slidell facility at 202 Village Circle has its own contact numbers (985.771.8030 / 985.771.8031), further demonstrating the agency's capacity to deliver localized care. This multi-site structure is essential for meeting the demand for behavioral health services across a wide geographic area.
Provider Credentials and Administrative Oversight
The administrative integrity of Loving Hearts Social Services is maintained through rigorous registration and licensing protocols. The organization's NPI (1992922736) is a key credential that validates its identity within the federal provider database. This identifier has been active since 2007, establishing a track record of over 18 years of registered practice. The last update to the NPI record occurred on October 13, 2015, ensuring that the information remains current within the CMS database.
Leadership is a critical component of the agency's credibility. Gian Durand serves as the Executive Director of the social services branch and the Chief Executive Officer (CEO) of the parent organization, Loving Hearts LLC. His contact information is consistently listed as 337-233-7250. The presence of a dedicated executive leadership ensures that the agency maintains strategic direction and operational oversight. The consistency of the contact number across different service lines reinforces the organization's unified management structure.
Licensing is another pillar of the agency's operational validity. Loving Hearts LLC is licensed to practice in the state of Louisiana under license number 14032. This state-level licensure is essential for the legal operation of the in-home supportive care agency. The license confirms that the organization meets the state's regulatory requirements for delivering health and social services. The dual classification of the organization as both a Community/Behavioral Health Agency and an In Home Supportive Care Agency reflects a comprehensive approach to regulatory compliance, ensuring that all service lines meet the necessary standards for patient safety and care quality.
The agency's status regarding federal programs is also a defining characteristic. Data indicates that Loving Hearts Social Services is not enrolled in the Medicare program. This status is explicitly noted in the provider's profile. While not enrolled in Medicare, the agency is not excluded by the Office of Inspector General (OIG), meaning it is in good standing to receive other forms of reimbursement or to operate as a private or state-funded entity. This distinction is important for understanding the financial and operational model of the agency.
Comparative Landscape of Behavioral Health in Lafayette
To fully understand the position of Loving Hearts Social Services, it is valuable to view it within the broader landscape of mental health providers in Lafayette, Louisiana. The region hosts a diverse array of mental health clinics and agencies, each with varying specializations and enrollment statuses. A comparative analysis highlights the unique niche occupied by Loving Hearts.
The following table provides a snapshot of key behavioral health providers in the Lafayette area, illustrating the diversity of the local mental health ecosystem. This comparison underscores the specific role of Loving Hearts as a community-based agency with a focus on home support and social services.
| Provider Name | Location | Specialty | Medicare Status | NPI / License |
|---|---|---|---|---|
| Loving Hearts Social Services | 2448 Johnston St Ste B, Lafayette | Community/Behavioral Health | Not Enrolled | NPI 1992922736 |
| Loving Hearts LLC (In Home Care) | 101 La Rue France, Ste 201, Lafayette | In Home Supportive Care | Not Enrolled | NPI 1447429907 |
| Wael Alabdulkarim, MD | 201 Rue Iberville, Lafayette | Mental Health Clinic | Enrolled | (NPI not provided in source) |
| Louisiana Health & Rehab Options | 930 Webb St, Lafayette | Mental Health Clinic | Not Enrolled | N/A |
| Pathway Aba Llc | 1602 W Pinhook Rd, Lafayette | Mental Health Clinic | Not Enrolled | N/A |
| Devin Dupre Llc | 315 S College Rd, Lafayette | Mental Health Clinic | Enrolled | N/A |
| Heaton-Mccoy Psychology Llc | 132 Demanade Blvd, Lafayette | Mental Health Clinic | Not Enrolled | N/A |
| A Lewis Counseling, Llc | Address not specified | Mental Health Clinic | Not Enrolled | N/A |
As shown in the table, Loving Hearts Social Services distinguishes itself by its specific focus on "Community/Behavioral Health" rather than the broader "Mental Health Clinic" classification used by many of its peers. While providers like Wael Alabdulkarim and Devin Dupre Llc are Medicare enrolled, Loving Hearts operates outside this specific federal program, suggesting a reliance on state funding, private pay, or other insurance mechanisms. The agency's unique value lies in its dual capacity to provide both clinical behavioral health and direct in-home supportive care, a combination not universally offered by the other listed clinics.
The presence of 61 Community/Behavioral Health Agency providers in Lafayette, LA, indicates a competitive yet collaborative environment. Loving Hearts is one of these 61 providers, contributing to the overall availability of mental health resources in the region. The agency's ability to serve as a "subpart" of the larger Loving Hearts LLC structure allows for a more integrated service delivery model compared to independent clinics. This structural advantage enables the agency to coordinate care across multiple locations and service types, providing a more holistic approach to patient support.
The data also highlights that Loving Hearts is not excluded from federal programs (OIG status), which is a baseline requirement for any legitimate healthcare provider. This clean status, combined with its state license and NPI registration, confirms the agency's legitimacy and operational integrity. The organization's long-standing presence since 2007 further cements its reputation as a stable and reliable resource for the community.
Conclusion
Loving Hearts Social Services represents a critical pillar in the mental health infrastructure of Lafayette, Louisiana, and the surrounding regions. By operating as a Community/Behavioral Health Agency and functioning as a subpart of the Loving Hearts LLC organization, the agency provides a dual-layered approach to care: clinical support and in-home assistance. This integrated model is particularly vital for individuals facing mental health challenges, developmental disabilities, and substance abuse issues, ensuring that care is not limited to a clinical setting but extends into the patient's home environment.
The agency's multi-location strategy, with facilities in Lafayette, New Orleans, and Slidell, maximizes accessibility for residents across the state. The leadership under Executive Director Gian Durand ensures a consistent standard of care and administrative oversight. The organization's long history, dating back to 2007, and its clean regulatory status (NPI 1992922736, not OIG excluded) attest to its reliability and commitment to the community.
While the agency is not enrolled in Medicare, its focus on community-based and home supportive care fills a specific niche that complements other providers in the Lafayette mental health landscape. The ability to provide proactive monitoring, as evidenced by client testimonials regarding home check-ins, highlights a trauma-informed, person-centered approach to care. Loving Hearts Social Services thus serves as a vital link between clinical intervention and daily living support, ensuring that vulnerable individuals receive comprehensive, continuous, and compassionate care within their own communities.